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These terms set out the rules for your account on rajamoo, including how transactions are processed through local payment routes like ShopeePay and QRIS, and what actions we may take to protect account integrity. Access to our services depends on local law and is available only in eligible regions.
By opening and using a rajamoo account, you confirm that you have read and accepted these terms in full. They govern all activity connected to your account, from login and session management through to payment transactions and withdrawal requests. We process account funding through configured local payment routes — including ShopeePay and QRIS — and each transaction is subject to the processing rules shown in your account at the time you initiate it. We reserve the right to update these terms; when we do, the revised version is posted here and takes effect from the date shown at the top of this page. If you continue using your account after a revision, that constitutes acceptance of the updated terms. Where a specific feature or payment route is governed by a separate policy, that policy applies alongside these terms, not instead of them. Availability of services depends on local law and is restricted to regions where such access is permitted. If any clause in these terms is found unenforceable under applicable law, the remaining clauses continue in full force. Questions about a specific clause can be directed to our support team via the contact paths listed on this page.
Transactions initiated via ShopeePay are subject to wallet provider limits and the processing conditions shown at checkout.
QRIS payments follow the scan-and-confirm flow displayed in your account; the amount is debited once you confirm the QR code.
DANA and OVO transfers are processed through the configured routes shown in your account deposit panel at the time of the transaction.
GoPay payments are available where configured; check your account for the current status of this route before initiating a transfer.
These terms cover your registered rajamoo account and all actions taken within it. Not every interaction falls under the same clause — understanding the scope helps you know where to look when a question comes up.
Login, session controls, and account security settings are fully governed by these terms. Actions you take through your account dashboard, including updating details or reviewing history, are subject to the rules set out here.
All deposits, withdrawals, and internal wallet transfers carried out through your account fall within the scope of these terms, including those processed via ShopeePay, QRIS, DANA, OVO, and GoPay.
Game titles, lobby content, and information displayed on rajamoo are provided for account use only. We may update or remove content at any time; these terms do not create any entitlement to a specific title or feature remaining available.
Payment providers, wallet platforms, and any external service accessed through a link on our site operate under their own terms. We are not responsible for their policies, and a dispute with a third-party provider is handled through that provider's own process.
You have specific rights regarding your account data and how we handle it. Reviewing your transaction history is straightforward: open the History section from your account menu to see a record of every deposit, withdrawal, and session. If any detail on your account — name, contact information, or linked payment method — is incorrect, the Account Settings page is where you correct it directly. For matters that require our involvement, the support paths listed on this page are the right place to raise a question. We respond to account-related requests through those channels; submitting through the correct path means your request reaches the team that handles it. If you want to request a change to how we hold your data, or ask what information we have on file, send the request through the support contact listed under Policy Questions on this page.
Transaction history and session logs are available in your account dashboard after login. These update after each completed action.
Update your name, email, or linked wallet through Account Settings. Corrections to payment-linked details may require verification steps shown in the form.
Use the live chat or email path listed in the Support section below to submit a query. Include your account reference so the team can locate your record quickly.
To ask what account data we hold or to request a change, contact us through the Policy Questions channel. We handle these requests in line with applicable local law.
For questions about a specific clause, an account action, or a transaction under these terms, use the contact path that matches your question type. Selecting the right channel means a faster response from the team that handles it.
Open the chat icon from your account page to reach our Indonesia support team. Use this for account access questions, transaction queries, or clarification on any clause in these terms.
For written requests — including data inquiries and formal policy questions — send to our support address shown in your account contact panel. Include your account reference in the subject line.
For requests related specifically to these terms, your data, or account rights, use the Policy Questions path in the support menu. This routes directly to the team that handles compliance-related queries.
Account security and data handling are managed through the controls visible in your account settings. Session tools let you review active logins and end any session you do not recognise — find these under Security in your account menu. We retain account and transaction data in line with applicable law; the retention period depends on the type of record and the legal requirements that apply to it.
We use cookies to keep your session active and to understand how the account pages are used. You can review and adjust cookie settings through your browser. Disabling session cookies may affect your ability to stay logged in.
Secure Account Access controls are shown in your account dashboard. We recommend reviewing active sessions regularly. If you see a session you did not initiate, end it immediately and contact live chat.
Transaction records, session logs, and account details are held for the period required by applicable local law. When a retention period ends, data is deleted or anonymised in line with our internal process.
To request a correction to your data or ask how a specific record is held, use the Policy Questions contact path. We handle each request individually and confirm the outcome in writing.
If you have a question that is not covered here, the support team can look up the specific clause or account detail that applies to your situation.
Yes. Any transaction you initiate through your rajamoo account — including those processed via ShopeePay, QRIS, DANA, OVO, or GoPay — is subject to these terms. The specific processing conditions for each route are shown in your account at the time you initiate a transaction.
We post the revised terms on this page with the effective date clearly shown at the top. If you continue using your account after an update takes effect, that is treated as acceptance of the revised terms. We recommend checking this page if you have been away from your account for an extended period.
Open the History section from your account menu and locate the transaction in question. If the record does not match what you initiated, contact live chat immediately with your account reference and the transaction date. Our team will check the record against the processing log and follow up with you directly.
Yes. Send a data request through the Policy Questions contact path listed on this page. Include your account reference and specify what information you are asking about. We handle each request in line with applicable local law and confirm the outcome in writing once the review is complete.
We may suspend or close an account that has been used in a way that breaches these terms. Before taking action on a suspected breach, we review the account activity. If your account is suspended, contact support through the email path to ask for a review of the decision.
Some features — including sports betting markets and specific game categories — may be governed by additional conditions shown at the point of access. Those conditions apply alongside these terms. Where a conflict exists between a feature-specific condition and these general terms, the feature-specific condition applies to that feature.